Support

Email support@samepace.app from the address on your account and tell us what happened. For a problem with a particular session, include its day and time.

If you’re in danger, call 911 first. SamePace doesn’t contact emergency services.

If someone made you feel unsafe, asked for payment, or treated a session as something other than a workout, write to us with their first name and the session. We review every report, and confirmed reports lead to removal.

• You need to be within 150 metres of the meeting pin, between 20 minutes before the start and 25 minutes after.
• No signal, or GPS is off by a block? Ask the person who posted the session to reveal their four-digit code and type it in. It checks you both in.
• Location access is only used on the check-in screen. You can turn it on in your phone’s Settings.

Cancelling 12 hours or more ahead is free. The full rules, and how to dispute a fee, are in our Terms.

Email us from the address on your account and we’ll delete it and everything tied to it. What we keep and why is in our Privacy policy.