Support

Email support@samepace.app from the address on your account and tell us what happened. For a problem with a particular session, include its day and time.

If you’re in danger, call 911 first. SamePace doesn’t contact emergency services.

If someone made you feel unsafe, asked for payment, or treated a session as something other than a workout, report them in the app: open their session and choose Report or block. You can block them in the same step — you won’t see each other’s sessions again, any seat you share is released at no charge, and they aren’t told.

A person reads every report, usually within a day, and confirmed reports lead to removal. You can see and undo your blocks under You → Blocked members. If you can’t get into the app, email us with their first name and the session.

• You need to be within 150 metres of the meeting pin, between 20 minutes before the start and 25 minutes after.
• No signal, or GPS is off by a block? Ask the person who posted the session to reveal their four-digit code and type it in. It checks you both in.
• Location access is only used on the check-in screen. You can turn it on in your phone’s Settings.

Cancelling 12 hours or more ahead is free. The full rules, and how to dispute a fee, are in our Terms.

In the app, go to You → Delete account. It’s immediate and permanent, and anyone you had a session with is released at no charge. If you can’t get into the app, email us from the address on your account and we’ll delete it for you. What we keep and why is in our Privacy policy.